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Foreigner area

Welcome to apply E.SUN credit card!

 



        中文版                    English Service

Credit Card

  • Foreigners must meet the following requirements：

    (1)Over the age of 20. 

    (2)Applicant must submit copies of their passport and residence permit.
    (3)Applicant must submit copy of the income statement.
    (4)Applicant must open a NTD account with our bank and pay the full amount by automatic debit transfers. 

     
    ◎This credit card does not have cash advance and revolving credit options. Cardholder must pay the total amount payment monthly.

    ◎This application will be reviewed by the bank to assess whether it meets the bank requirements. If it does not meet our requirements, then we suggest you increase your interactions and transactions with our bank. You can reapply after 6 months.
    • ◎Please provide the latest resident certificate to E.SUN Bank before it expired.If the cardholder doesn’t renew the resident certificate before the expiration date, E.SUN Bank will temporarily suspend cardholder’s credit card or terminate credit card agreement when it expired.

Debit Card  

  • Over the age of 15 who has E.SUN account may apply for the debit card
    .



Credit Card

  • Request application form by visiting E.SUN branch： 

    ‧ If you are not the primary card holder of E.SUN bank’s credit cards, you have to

      1、Complete application form with applicant’s signature

     
      2、Submit required documents
           (1) Personal identification：Copies of residence permit and passport.
           (2) Financial certificate：(Please kindly submit the following documents. The more documents submitted,
                 the faster the application for the credit line will be handled.)

             ◎The Latest Yearly Withholding Statement or 3-month-income statement.
             ◎The Latest Yearly Individual Income Tax Return or latest 6-month-banking statement.
             ◎Real estate certificate.

      3、Send to 
            Address：No.10, Aly. 17, Ln. 42, Zhongxing N. St., Sanchong Dist., New Taipei City 241, Taiwan
            Recipient：Credit Card and Payment Division


    ‧ If you are the primary card holder of E.SUN bank’s credit cards, you only have to complete application form 
       with applicant’s signature and send it to below address.

      Address：No.10, Aly. 17, Ln. 42, Zhongxing N. St., Sanchong Dist., New Taipei City 241, Taiwan
      Recipient：Credit Card and Payment Division

     


Debit Card

  • Please apply for an E.SUN Bank Debit Card at any E.SUN Bank Branch.

  • If you haven’t open an E.SUN account yet, please prioritize to open an account at E.SUN Bank Branch in 
    person. It is essential to bring following documents and seal.

    ◎ Copies of passport or residence permit 
    ◎ Record of ID NO. in the Republic of China
    ◎ Secondary proof of ID



    Domestic Branches：www.esunbank.com.tw/bank/about/locations/branch


【Credit Card】

  • 1、How to activate the E.SUN bank credit card?

    You may activate the credit card in any of the following way：

    Online activation: 
    Visit the credit card activity section on our website at https://card.esunbank.com.tw/EsunCreditweb/txnservice/activateCard#b

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  • 2、How can I make payments to my credit card account?

    Please be reminded that different payment due date by the entry date to different method.

    Here are some easy ways to pay your Credit Card bill as below：
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  • 3、How to pay CHT fees, Electronic bill, Water bill, Gas bill, Parking fee and telecom bill through direct debit transfer from your credit card account?

    You may apply this facility in any of the following way：

    • Apply online by visiting E.SUN Bank website at http://www.esunbank.com.tw/event/credit/1000126fee/
    • Call center: Please feel free to contact our 24-hour call center at (02)2182-1313
      • Please download direct debit agreement, here are some convenient ways to contact us:
    • FAX: (02)2598-3413
    • Address: No.10, Aly. 17, Ln. 42, Zhongxing N. St., Sanchong Dist., New Taipei City 241, Taiwan Credit Card and Payment Division. (Please check your statement after 7 working days)
    • QR CODE(please refer to the agreement)
    • E.SUN branches
      • Telecom bill: Please download the application from the official website and mail to specify address or go to any telecom office to do the procedure
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  • 4、How can I check my credit card account balance?

    You can check your credit card account balance as below：

    • Netbank: Login to Netbank→Credit card→ Accounts overview →Viewing the billing statement within the latest 3 months for the statement date and payment due date.
    • Mobile banking: Login to Mobile Banking→account service→Credit card→ Accounts overview →Viewing the billing statement within the latest 3 months for the statement date and payment due date.
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  • 5、How to check my payment history?
      Netbank: Login to Netbank→Credit card→ Payment history →Viewing the billing statement within the latest 6 months for the statement date and payment due date.
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  • 6、If I switch to online only billingstatements. How can I stop receiving my paper billing statement?
    • Netbank: Login to Netbank→Credit card→ Manage paperless settings →apply for e-bill

      *The first month after successfully activating the e-bill service, you will receive both paper and electronic versions of the bill, the electronic version will be sent only by starting the following month.
      *Only for principle applicant.
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  • 7、How do I request copy of e-bill?
    • Netbank: Login to Netbank→Credit card→ Manage paperless settings →request copy of e-bill (Viewing the billing statement within the latest 12 months for the statement date and payment due date.).
      ※You will receive copy of e-bill within 30-60 minutes.
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  • 8、Can I modify the Settlement Day and Due Date?

    Call Center: please contact our call center by (02)2182-1313.


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  • 9、Revolving Interest Rate(s)
    Revolving Interest =Unpaid statement balance(including retail purchase and cash advance)×calculating date×Revolving Interest Rate(s) (maximum annualized percentage rate: 15%).
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  • 10、Default and late payment charges
    If you pay less than the minimum amount you will be counted as behind with payments and may be charged default or late payment charges. E.SUN Bank will charge NT$300 for the first month,NT$400 for the second consecutive month, NT$500 for the third consecutive month.The maximum default and late payment charge will be three months.

    Default and late payment charge will not be charged if the amount of payment is lower than NT$1,000/USD $35/JPD 3,500/EUR 25. 

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  • 11、Handling Fee for Overseas Transaction

    Card

    Networker
    		 Handling Fee Rate
    Overseas Transaction (by New Taiwan Dollar)
    (Including Overseas Merchant and Online Transaction)
    		 Overseas Transaction (by Foreign Currency)
    (Including Online Transaction)
    VISA 1.5% 1.5%
    MasterCard 1.5% 1.5%
    JCB 1.5% 1.5%

    *Some overseas merchants may apply DCC(Dynamic currency conversion) when making payment,which allow cardholders pay by New Taiwan Dollar, and an additional overseas handling fee will be charged (1.3~1.5% of total transaction amount).

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  • 12、How to redeem my credit card bonus point?

    Netbank:

    • Application Form：Application Form is available that download from E.SUN Bank’s website.
    • Redeem Airlines Miles：E.SUN Bank’s bonus points are available for redemption to the miles of China Airlines, EVA Air, and Asia Miles.
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  • 13、What Can I do when I lost my credit card?
    Please dial the service hotline (02)2182-1313 or contact the branches of E.SUN Bank for reporting missing card.
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  • 14、How to inquire the statement date and payment due?

    • The statement date will be one working day earlier if the original statement date is a public holiday.Payment due date will be one working day later if the original payment due date is public holiday.

      Please check the statement date and payment due by:
      NetBank: Viewing the billing statement within the latest 3 months for the statement date and payment due date.
       

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  • 15、How to update the basic information,such as billing address or telephone?

    Branch: Please visit our branch.
    Call Center: please contact our call center by (02)2182-1313.


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  • 16、How to view my history transaction?
    NetBank：Please login to E.SUN NetBank for viewing the history transaction within the latest 1 year.
    Call Center: please contact our call center by (02)2182-1313.
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  • 17、How can I do if I haven’t received the billing statement?
    Please contact our call center by (02)2182-1313.
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【Debit Card】

  • 1、How many E.SUN bank saving account can you link to your debit card?
      Each debit card link to one saving account only.
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    • 2、Is it required that providing an e-mail account when apply for debit card?
      It is not required,but E.SUN Bank will send an e-mail for transaction summary to cardholder’s e-mail account on 13th day of every month.Cardholder can check the transaction details by Netbank and passbook as well.
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    • 3、What is the maximum amount for Daily Transaction Limit?

      The Maximum daily sub- limit is NT$150,000, including transaction and withdrawal.

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    • 4、Can Debit Card make an offline transaction?

      Debit card is for online transaction only. Offline transaction can’t be made by debit card, such as tax or shopping onboard.

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    • 5、Can I make an installment transaction by debit card?

      Debit Card cannot make an installment transaction.

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    • 6、Can I make a transaction in self-service gas station by debit card?
      Yes, you can make transaction in self-service gas station with the notice of Visa/MasterCard by debit card.
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    • 7、Can I take High Speed Rail by debit card?
      Cardholder can buy the ticket by debit card,but cannot tap the card for entering the station by EasyCard directly.
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    • 8、Fees and Charges?
      • Local ATM Cash Withdrawal Service Fee(Non-E.SUN Bank ATM): NT$5
      • Local ATM Transfer Service Fee(Non-E.SUN Bank ATM): NT$15
      • Overseas ATM Cash Withdrawal Service Fee:NT$70+1.5% of total withdrawal amount.
      • International Transaction Fees: Handling Fee by Card networker and Handling Fee by E.SUN Bank (0.5% of total transaction amount).
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    • 9、Is there any amount limited for autoload by E.SUN EasyCard Debit Card?
      • Daily Autoload Limited: 6 times,NT$500 for each time.
      • Amount Limited by EasyCard for Every Single Transaction:$1,000
      • Daily Amount Limited by EasyCard:NT$3,000
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    • 10、How Can I Make an Autoload Transaction by E.SUN EasyCard Debit Card?
      Autoload Transaction is available in convenient store or AVM in MRT Station, and can’t be made in the gateway of MRT,Railway and High Speed Rail.
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    • 11、What Can I do when I lost my debit card?
      Please dial the service hotline (02)2182-1318 or contact the branches of E.SUN Bank for reporting missing card.

      The balance of the missing EasyCard will be refunded to linked saving account within 45 days.

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    • 12、Will the blocked spending still earn interest?
      Yes,interest will still be earned before the merchant requests the payment.
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