E.SUN Global Pass

1. What is E.SUN Global Pass?

E.SUN Global Pass enables you to withdraw funds from your PayPal account to your E.SUN bank account or your bank account other than E.SUN. With E.SUN Global Pass services, you can withdraw and manage PayPal withdrawals anytime, anywhere.
2. What is PayPal?

PayPal is the faster, safer way to send payments, make an online payment, receive payment or set up a merchant account. For more information about PayPal, please visit:https://www.paypal.com/tw/webapps/mpp/merchant.
3. When would I use E.SUN Global Pass?

If you need to withdraw funds from PayPal, you can use E.SUN Global Pass anytime. Please visit E.SUN Global Pass . E.SUN Global Pass is the perfect way to withdraw funds from PayPal!
4. What services are available on E.SUN Global Pass?
- You can withdraw PayPal funds in all major currencies to your USD bank account or NTD bank accounts in Taiwan.
- Track and View your PayPal withdrawal transaction history.
5. Can anyone apply for E.SUN Global Pass？ Is there any restrictions?
Withdraw to E.SUN bank account：
- Citizens of and corporations established in the Republic of China (Taiwan) may apply.
- Foreign nationals must possess a valid Alien Resident Certificate (ARC).
Withdraw to Other banks account：
- Citizens in the Republic of China (Taiwan) may apply. (Customers is 20 years old or older)
E.SUN Global Pass only allows you to withdraw your PayPal funds to your own bank account.
6. How to apply “E.SUN Global Pass”Service?
To withdrawal to E.SUN bank account, you have to open an E.SUN bank account and apply for online banking service.

Opening a Corporate Account
- To open a Corporate Account, the legal representative of the company in question must bring an original copy (or copies) of Company Registration documentation (such as an Approval Letter of Company Registration issue by the competent authority, Company Registration/Modification to Company Registration Form, or Certification of Incorporation), Register of Members, Memorandum & Articles and registered company seals to an E.SUN branch office.
- In addition, the company’s legal representative must also bring his/her personal ID card and secondary identification (such as a National Health Insurance Card, passport, driver’s license, student ID, household certificate, or household certificate transcript). All documentation and identification must be an original document (not a photocopy or a fax).
Opening a Personal Account – (Customers 20 or older)
Open account at counter.
- A customer wishing to open an account must present a valid National ID and secondary identification to the branch office.
- The following documentations are considered “secondary identification”: National Health Insurance Card, passport, driver’s license, student ID, household certificate, or household certificate transcript). All documentation and identification must be an original document (not a photocopy or a fax).
- We recommend scheduling an appointment in advance to open an account to save you time and speed up the application process
Opening a Personal Account – (Customers aged 18 or older but under 20)

Opening an account may be done in one of the three ways (other terms and conditions may apply):
- Minors must be accompanied by both parents and each person must present their respective National ID Cards and secondary identification to open a new account.
- Minor must be accompanied by a parent and each person must present their respective National ID Cards and secondary identification at a branch office to open a new account. If a parent cannot be present at the time of application, he/she may provide consent by way of presenting a signed Power of Attorney agreement.
- If an employer of the minor nominates E.SUN Bank as the designated bank for automatic (direct) deposit of wages, the minor must provide evidence of employment signed and stamped by the employer and present the minor’s National ID Card and secondary identification at a branch office to open a new account.
Note: Documents considered to be “secondary identification” include a National Health Insurance Card, passport, driver’s license, student ID, household certificate, or household certificate transcript. All documentation and identification must be an original document (not a photocopy or a fax).
Opening a Personal Account –Foreign nationals (Must possess valid ARC):
- Customers wishing to open an account who are foreign nationals must present a valid Alien Resident Certificate (ARC) and passport at a branch office.
Note1: In accordance with the PayPal User Agreement, users must be 18 or older to register a PayPal account.
Note2: Foreign nationals must possess a valid Alien Resident Certificate (ARC).
7. How long should I expect to receive the funds in my E.SUN bank account?

You should expect to receive your funds within 3 to 7 business days to your designated bank account. If you do not receive it within seven business days, please call 0800-30-1313 (02)-21821313 via mobile phone) and dial 7 to be transferred to an E.SUN representative. If you have PayPal related questions, please contact PayPal Customer Service by logging in to PayPal click “Help & Contact” at the bottom.

*Note 1: Actual settlement date depends on the country of origin where PayPal operates and depends on E.SUN’s business days.
*Note 2: If the withdrawal transaction deposit into NTD account exceed NTD$500,000 (included NTD$500,000) should be declared with digital certificated and you might delayed receive your funds due to the withdrawal transaction hasn’t be declared with digital certificated .
8. Can I withdraw my PayPal funds to another person’s Bank account?

No, E.SUN Global Pass only allows you to link your PayPal account with your bank accounts under the same name; therefore, a PayPal account under one person's name cannot link to bank account of another person.
9. I already have E.SUN Bank account and have linked my PayPal account via E.SUN online banking. Can I still use E.SUN Global Pass to withdraw funds from PayPal to non-E.SUN bank accounts?

No, you can’t. If you already have an E.SUN bank account, you can withdrawal to E.SUN bank account and then transfer to other bank account to exempt from remittance fee.
10. What could have caused a linkage failure when I try to my PayPal account to my E.SUN Bank account through E.SUN Global Pass?
- You can use E.SUN Global Pass by Microsoft IE, Google Chrome and Firefox. If you use E.SUN Global Pass by Microsoft IE, please check it is 11.0 or version above.
- You can only link your PayPal account and Bank account when your name on both accounts match. The name on your PayPal account must match the one on your Bank account. You can help prevent the linkage failure by making sure your bank and PayPal information are the same. Example: If your name on your PayPal account is James Patrick Smith, but the name on your Bank account is J P Smith; or, your name is XiaoMing Wang on PayPal, but 王小明 on E.SUN, you will not be able to link the 2 accounts.
11. After I initiate PayPal funds withdrawals through E.SUN Global Pass, can I still cancel my transaction?

No. Once a withdrawal has been initiated, PayPal will instantly deduct the withdrawal amount from your PayPal account, and the transaction cannot be cancelled or reversed.
12. Is it possible to make a PayPal withdrawal at the counter to any E.SUN branch?
The E.SUN Global Pass is only available at online servise.
- E.SUN Personal Online Banking：https://ebank.esunbank.com.tw/
- E.SUN Corporate Online Banking：https://esb.esunbank.com.tw/
- Non-E.SUN bank platform：https://ebank.esunbank.com.tw/pas/pas08000/PAS08000_Home.faces#a2

13. What are the fees for using E.SUN Global Pass to withdraw funds form PayPal?

There will be a PayPal withdrawal fee based on your withdrawal currency. If you withdraw the same currency, you will be charged by a PayPal withdrawal fee. If you withdraw a different currency, you will be charged by the usual PayPal currency conversion fee.

Currency Options for PayPal Withdrawal	Currency Options to be deposited into E.SUN Account	PayPal Withdrawal Fee		Remittance Fee⁴
		Fee	Note
USD	USD	2.50%	PayPal withdrawal fee applies¹.	USD$20
Currencies other than USD	USD	2.50%	PayPal currency conversion fee of 2.5% added to the exchange rate².
Currencies other than NTD	NTD			NTD$100
NTD	NTD	Free	Free³.

Example：

Currency Options for PayPal Withdrawal	Currency Options to be deposited into E.SUN Account	PayPal Withdrawal Fee		Credit to E.SUN bank account	Remittance Fee⁴	Credit to other bank account
		Fee	Note
USD$ 200	USD	2.50%	PayPal withdrawal fee applies¹.	USD 200*2.5%=USD 5 USD 200-USD 5=USD195	USD$20	USD195-USD20=USD175
EUR$ 100	USD	2.50%	PayPal currency conversion fee of 2.5% added to the exchange rate².	EUR 100*1.18=USD 118		USD118-USD20=USD98
EUR$ 100	TWD			EUR 100*37.39=TWD3,739	TWD $100	TWD3,739-TWD100=TWD3,639
TWD$ 1,000	TWD	Free	Free³.	TWD1,000		TWD1000-TWD100=TWD900

1. Example of withdrawing PayPal funds in USD to an E.SUN USD account: USD$200 is withdrawn from a PayPal account to an E.SUN USD account; upon confirming the transaction, PayPal withdrawal fee of 2.5% applies. As such, you should expect to receive USD$200 − (USD$200 × 0.025) = USD$195.

2. Example of withdrawing PayPal funds in currencies other than USD to an E.SUN USD account: €100 is withdrawn from a PayPal account to an E.SUN USD account; upon confirming the transaction, PayPal currency conversion processing fee of 2.5% added to the exchange rate determined by a licensed financial institution applies. As such, you may see PayPal conversion rate of 1.18 (PayPal currency conversion processing fee of 2.5% added to the EUR-USD exchange rate determined by a licensed financial institution). Therefore, you should expect to receive €100 × 1.18 = USD$118 into your E.SUN USD account.

3. There will be no fee charged for your withdrawals when you withdraw NTD funds to an E.SUN NTD bank account. If any changes occur, PayPal will notify its customers accordingly.

4. Withdrawal to other bank account, the amount of credit to other bank account will deduct not only PayPal withdrawal fee but also remittance fee with the same currency you chosed crdeit into.

14. Are there any time restrictions and / or limits for withdrawing PayPal funds using E.SUN Global Pass?

Options of withdrawal/Time and Platform of withdrawal	Foreign exchange trading hours(Monday through Friday, 09:00 to 15:29)			Non foreign exchange trading hours
	Corporate Online Banking		Limit of credited withdrawal amount of personal online banking
	Standard	Advanced
Credit to E.SUN bank USD account	Less than USD$500,000 or equivalent.	Unlimited.	Less than USD$250,000 or equivalent.	Withdrawal limit of non-foreign exchange trading hours is the same as foreign exchange trading hours.
Credit to E.SUN bank NTD account	Total credited withdrawal amounts and all other transactions of selling the foreign currency for NTD through E.SUN banking services¹ may not cumulatively exceed NTD$500,000 or equivalent²	Total credited withdrawal amounts and all other transactions of selling the foreign currency for NTD through E.SUN banking services¹ may not cumulatively exceed USD$1 million or equivalent².	Total credited withdrawal amounts and all other transactions of selling the foreign currency for NTD through E.SUN banking services¹ may not cumulatively exceed USD$250,000 or equivalent².	Total credited withdrawal amounts and all other transactions of selling the foreign currency for NTD through E.SUN banking services¹ may not cumulatively exceed NTD$500,000 or equivalent ².

*1. Total credited withdrawal amounts and all other transactions of selling the foreign currency for NTD through E.SUN banking services from T Working Day 00:00 to 24:00 are cumulated.

*2. If funds withdrawn into an E.SUN NTD account by or individual who possesses (a) a Republic of China National ID Card and under 18 years old or (b) a valid Taiwan Area Resident Certificate (TARC) or ROC (Taiwan) Alien Resident Certificate (ARC), total credited withdrawal amounts and all other transactions of selling the foreign currency for NTD may not cumulatively exceed NTD$500,000 or equivalent

Notes：

Per withdrawal transaction deposit into E.SUN NTD account exceed NTD$500,000 (included NTD$500,000) should be declared with digital certificated.
In accordance with the regulations of the Central Bank of the Republic of China, a “company” refers to a lawfully established company in the Republic of China in accordance with government regulations or which has been registered in and endorsed by the government of the Republic of China; in accordance with the Business Registration Act of the Republic of China, a “corporation” refers to a registered profit-seeking enterprise that is either a sole proprietorship or a partnership; in accordance with the laws of the Republic of China, a “group” refers to a group that has been authorized and approved by the competent authority; “individual” or “personal” refers to a natural person who possesses (a) a Republic of China National ID Card or (b) a valid Taiwan Area Resident Certificate (TARC) or ROC (Taiwan) Alien Resident Certificate (ARC).
Per annum cumulatively limitaion of exchange amounts for each identity is based on the regulations issued by Central Bank.

Options of withdrawal/Time and Platform of withdrawal	Foreign exchange trading hours (Monday through Friday, 09:00 to 15:29)	Non foreign exchange trading hours
Credit to other bank USD account	May not cumulatively exceed NTD$300,000 or equivalent per day.
Credit to other bank NTD account

*1. Total credited withdrawal amounts and all other transactions of selling the foreign currency for NTD through E.SUN banking services from T Working Day 00:00 to 24:00 are cumulated.

*2. May not cumulatively exceed NTD$ 300 thousand or equivalent per month.

15. Is there a minimum withdrawal amount for PayPal using E.SUN Global Pass?

Options of withdrawal/ Per transaction minimum withdrawal amount	Per transaction minimum withdrawal amount
Credit to E.SUN bank USD account	May not less than TWD100, if the withdrawal currency is TWD. May not less than JPY300, if the withdrawal currency is JPY. There is no limitation on the other currencies.
Credit to E.SUN bank NTD account

Options of withdrawal/ Per transaction minimum credit amount₁	Per transaction minimum credit amount
Credit to other bank USD account	May not less than USD$50.
Credit to other bank NTD account	May not less than NTD$500.

*Note 1: Credit amount is after PayPal withdrawal fee 2.5% and remittance fee applied.

16. Is E.SUN Global Pass secure?
Withdrawal services are transacted through E.SUN online banking. Network security measures comprise the following:
1. SSL128-bit encryption: E.SUN online banking services implement server digital certificate, which activates SSL128-bit encryption to ensure that all data transacted through online banking remains encrypted. You can ensure that you are connected to the E.SUN online banking website by viewing the SSL digital certificate.
2. Automatic connection time-out: If you have not conducted a transaction in 5 minutes after you log in, the system will automatically log you out in order to prevent a third party from interfering with a transaction. If there is a second login attempt while you are logged in to online banking, the system will automatically block the second login attempt.
3. Standard security protection: E.SUN online banking complies with the "Standard Operation Procedures of Security Controls for Financial Institutions Processing Electronic Banking Businesses" and "Sample Agreement of Standardized Services for Personal Online Banking Businesses" issued by the competent authority.
4. User Security:
  - You may log in to E.SUN online banking using one of the two methods below:
    
    (1) "Standard Login": Enter user name and user password.
    
    (2)"ATM card Login": Enter user name and IC card password. (Only available for members using IC ATM cards or applying for online banking service in person)
  - If an incorrect user name is entered five consecutive times, the system will automatically block access to the account until the next day.
    (Automatic blocking due to incorrect login information will be reset after a successful login or upon reapplying for the service. This applies to repeated instances of entering an incorrect user name for both standard login and ATM card login.)
  - If an incorrect user password is entered five times in a row, the system will automatically block access to the account, in which case the customer must apply to reactivate the service.(While changing a password, if an incorrect user password is entered five consecutive times, the system will also automatically block access to the account.）
  - If an incorrect IC card code is entered three consecutive times, the IC card will be locked, in which case the customer must apply to reactivate the service in person at a local E.SUN branch.(Repeated incorrect login includes ATM and Web ATM)
5. Instant Notification Service:
  - To prevent your data from being stolen, the system will notify you via email if your User Name or Password is incorrectly entered more than three consecutive times in order to protect your account.
  - As an enhanced security measure, you may also opt to receive email notifications for successful logins. This option is available in the online banking settings.
17. How to figure out PayPal related questions?

Find the solution in PayPal Customer Support website or contact PayPal Customer Support Team.
18. Why a foreigner with an ARC who successfully withdrew PayPal funds to E.SUN bank account before can no longer do so?

The Alien Resident Certificate has most likely expired. Please bring a valid Alien Resident Certificate to any branch of E.SUN bank to update the records. The service should resume the next day.

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