Cambodia subsidiary Union Commercial Bank PLC.

The first overseas subsidiary of E.SUN

Provide the best quality and convenient service in Cambodia.

SWIFT Code: UCBPKHPP



Union Commercial Bank PLC was founded on 31 March 1994, and is currently 100%-owned by E.SUN Bank. UCB is a full-licensed commercial bank with 12 branches in Phnom Penh and 2 branches in other provinces, with more than 500 employees. As the subsidiary of E.SUN Bank, UCB insists on E.SUN’s core values and vision, and upholds a business philosophy of "expertise, service, and business" to providing an extraordinary service experience and contributing to Cambodia society. In the future, UCB will keep enhancing financial products, services and innovation, and accelerating cooperation among multicultural elites for becoming the top foreign bank in Cambodia.

Annual Financial Reports
Below you will find UCB’s most recently published financial report, and the reports published in previous years.

Included in each report are descriptions and financial data relating to UCB’s performance. You can read the declarations made by our Board of Directors and the findings of the independent auditor.

By clicking links below, you can either view the report in your browser (plug-in may be required), open it directly in a PDF reader application, or download the file to your hard drive.

Announcement
Announcement of Loan Base Interest Rate Adjustment

2022/07/27

Dear Valued Customers,

We, Union Commercial Bank Plc., would like to inform all customers that UCB’s loan base interest rate will be adjusted and be effective since 2022/08/15. For further information, please contact local branches, call center in Cambodia or find it on UCB’s mobile banking.


Yours sincerely,
Union Commercial Bank Plc. Management and Staff

Announcement of Fixed Deposit Interest Rate Adjustment

2022/07/27

Dear Valued Customers,

We, Union Commercial Bank Plc., would like to inform all customers that UCB’s fixed deposit interest rate will be adjusted and be effective since 2022/08/01. For further information, please contact local branches, call center in Cambodia or find it on UCB’s mobile banking.


Yours sincerely,
Union Commercial Bank Plc. Management and Staff

  • Announcement of Business Hours on Weekend Adjustment
  • Chaom Chau Branch Great Opening, The 12th Branch in Phnom Penh
  • Announcement of Closing Battambang Branch
  • UCB Website Rebuild Announcement
  • Announcement of Closing Vihear Sourk Branch
  • Email Indemnity Service Termination
  • Pay Attention to Current Account Balance When Issuing check
  • Remind Customers to Confirm UCB’s Employee Identification

UCB is a Dynamic Opportunity Rich Employer.

Are you interested in furthering your professional talents and gaining knowledge in an international bank? UCB may be the right place for you. Join us and show your ambition! Currently we have many open vacancies in Cambodia please feel free to email recruitment@email.ucb.com.kh or review our HR fan club on Facebook for career opportunity with Union Commercial Bank Plc

※ Below recruitment information is exclusive for UCB use in Cambodia.

Telegram: t.me/UCBbank

Join us on:

No. Job Title Location

1

 IT Assistant Manager

Cambodia, Phnom Penh

2

 Assistant Branch Manager

Cambodia, Phnom Penh

3

 Cooperate Relationship Manager

Cambodia, Phnom Penh

4

 Retail Relationship Manager

Cambodia, Phnom Penh

5

 Assistant Relationship Manager

Cambodia, Phnom Penh

6

 Senior Loan Officer (Hunter)

Cambodia, Phnom Penh

7

 Loan Officer (Hunter)

Cambodia, Phnom Penh

8

 Loan Officer (Farmer)

Cambodia, Phnom Penh

9

 Loan Administration

Cambodia, Phnom Penh

10

 Application Development

Cambodia, Phnom Penh

11

 System Development

Cambodia, Phnom Penh

12

 Merchant Marketing Staff

Cambodia, Phnom Penh

13

 Accountant

Cambodia, Phnom Penh

14

 Nurse and Admin

Cambodia, Phnom Penh

15

 Customer Service

Cambodia, Phnom Penh

16

 Service Assistance

Cambodia, Phnom Penh

17

 Intern Audit (Senior Officer)

Cambodia, Phnom Penh

18

 Intern Audit (Staff)

Cambodia, Phnom Penh

In Cambodia, UCB provides both personal and corporate service as below.

Mobile Banking
  • Fixed Deposit account opening and close.
  • Funds Transfer: internal transfer by QR Code, domestic inter-bank transfer, international transfer.
  • Real-time Notification: fixed deposit maturity, account balance changes, credit card consumption.
  • Credit card activation, bill payment, available limit inquiry, cards management.
  • Rental Payment.
  • Top Up: mobile recharge.
  • Account inquiry and statement download.
  • Exchange Rates.

UCB Mobile Banking App development follows the application development security specifications. For more information, please refer to the developer's privacy policy.

.
Deposit & Remittance
  • US dollar cash, issuing debit cards and equipped with ATMs.
  • US dollar check deposit.
  • US dollar current accounts and fixed deposit accounts.
  • Escrow Account.
  • RDomestic remittance E-PAYMENT, FAST PAYMENT.
  • SWIFT International remittance.
Card Services
  • Credit card issuing.
  • Merchant payment acceptance solution.
Loans
  • Housing Loan.
  • Corporate Loan.
Trade Finance
  • Issuing Letters of Credit (LC)
    • Irrevocable LC
    • Transferable LC
    • Standby LC
  • Documentary Collection
  • Issuing Guarantees
    • Bid bonds
    • Performance bonds
    • Advance payment guarantee or down payment guarantee
    • Payment guarantee
    • Retention bonds
    • Warranty bonds

Head Office (ESUN Tower)

ESUN Tower, No. 441, Preah Monivong Blvd., Sangkat Boeng Proluet, Khan Prampir Meakkakra, Phnom Penh, Cambodia.

Tel:+855 (0) 23 911 313

Card Center

4th Floor, No. 61, St. 130, Sangkat Phsar Chas, Khan Daun Penh, Phnom Penh, Cambodia.

Tel:+855 (0) 23 214 159

E-mail:cardcenter@email.ucb.com.kh

No. Name Address Contact

1

Operational Hall of Head Office

ESUN Tower, No. 441, Preah Monivong Blvd., Sangkat Boeng Proluet, Khan Prampir Meakkakra, Phnom Penh, Cambodia.

Tel:+855 (0) 23 998 313
Email:ucbhqop@email.ucb.com.kh
Monday-Friday 08:00am-16:30pm

2

Phsar Chas Branch

No. 61, St. 130, Sangkat Phsar Chas, Khan Daun Penh, Phnom Penh, Cambodia.

Tel:+855 (0) 23 986 123

+855 (0) 23 986 124

Email:ucbpcb@email.ucb.com.kh
Monday-Friday 08:00am-16:30pm
Saturday 08:00am-12:00pm

3

Stueng Mean Chey Branch

No. 16B and 17B, Samdach Preah Monireth Blvd., Phum Trea Bei, Sangkat Stueng Mean Chey, Khan Mean Chey, Phnom Penh, Cambodia.

Tel:+855 (0) 23 921 313

+855 (0) 23 966 944

Email:ucbstb@email.ucb.com.kh
Monday-Friday 08:00am-16:30pm
Saturday 08:00am-12:00pm

4

Chraoy Changvar Branch

No. 53 and 55, National Road No. 6A, Sangkat Preaek Lieb, Khan Chroy Changvar, Phnom Penh, Cambodia.

Tel:+855 (0) 23 992 313

+855 (0) 23 986 136

Email:ucbccb@email.ucb.com.kh
Monday-Friday 08:00am-16:30pm

5

Tuek L’ak Branch

No. 342E0-3 and 342F0-3, St. 182, Phum 10, Sangkat Tuek L’ak 3, Khan Toul Kork, Phnom Penh, Cambodia

Tel:+855 (0) 23 991 313

+855 (0) 23 966 983

Email:ucbtlb@email.ucb.com.kh
Monday-Friday 08:00am-16:30pm

6

Phsar Daeum Kor Branch

No. 59AB, Preah Monireth Blvd, Sangkat Phsar Daeum Kor, Khan Toul Kouk, Phnom Penh, Cambodia.

Tel:+855 (0) 23 986 138

+855 (0) 23 997 313

Email:ucbdkb@email.ucb.com.kh
Monday-Friday 08:00am-16:30pm

7

Intercontinental Branch

No. 272-276, Mao Tse Tong Blvd., Sangkat Tomnob Tuek, Khan Chamkar Mon, Phnom Penh, Cambodia.

Tel:+855 (0) 23 971 313

+855 (0) 23 987 454

Email:ucbicb@email.ucb.com.kh
Monday-Friday 08:00am-16:30pm

8

Kbal Thnol Branch

No. 518ABC, Pheah Monivong Blvd, Phum 12, Sangkat Tonle Basak, Khan Chamkar Mon, Phnom Penh, Cambodia.

Tel:+855 (0) 23 981 313

+855 (0) 23 988 843

Email:ucbktb@email.ucb.com.kh
Monday-Friday 08:00am-16:30pm
Saturday 08:00am-12:00pm

9

Old Stadium Branch

No. B41 and B43, St. 70, Sangkat Srah Chak, Khan Daun Penh, Phnom Penh, Cambodia.

Tel:+855 (0) 23 931 313

+855 (0) 23 966 940

Email:ucbosb@email.ucb.com.kh
Monday-Friday 08:00am-16:30pm

10

Toul Kork Branch

No. 115, St.289, Phum 14, Sangkat Boeung Kok II, Khan Toul Kork, Phnom Penh, Cambodia.

Tel:+855 (0) 23 961 313

+855 (0) 23 982 431

Email:ucbtkb@email.ucb.com.kh
Monday-Friday 08:00am-16:30pm

11

Tuek Thla Branch

No. A123 and A125, Russian Federation Blvd., Phum Tuek Thla, Sangkat Tuek Thla, Khan Sen Sok, Phnom Penh, Cambodia.

Tel:+855 (0) 23 951 313

+855 (0) 23-966-964

Email:ucbttb@email.ucb.com.kh
Monday-Friday 08:00am-16:30pm

12

Chaom Chau Branch

No.09 and 10, KMH Street, Phum Trapeang Thloeng1, Sangkat Chaom Chau1, Khan Pur SenChey, Phnom Penh, Cambodia.

Tel:+855 (0) 23 901 313

Email:ucbcjb@email.ucb.com.kh
Monday-Friday 08:00am-16:30pm

13

Preah Sihanouk Branch

No. 240, Ekareach Blvd., Sangkat 2, Krong Preah Sihanouk, Preah Sihanouk Province, Cambodia.

Tel:+855 (0) 34 933 833

+855 (0) 34 933 836

Email:ucbsvb@email.ucb.com.kh
Monday-Friday 08:00am-16:30pm

14

Siem Reap Branch

Oknha Oum-Chhay St. (Corner of Preah Sangreach Tep Vong St.), Mondul 1 Village, Sangkat Svay Dongkum, Krong Siem Reap, Siem Reap Province, Cambodia.

Tel:+855 (0) 63 963 703

+855 (0) 63 963 704

Email:ucbsrb@email.ucb.com.kh
Monday-Friday 08:00am-16:30pm


Join us on:

Customer Feedback/Complaint

At UCB, we are dedicated to provide premium service with our clients and put your concerns and compliant prior to anything. Your valuable feedbacks and suggestions are important to help us improve the quality of banking experience for local customers.

For UCB Operation Inquiry, please dial: +855 (0) 23 911 313 Ext.1714 or 0. (8:00 a.m.~5:00 p.m., Monday to Friday)

For UCB Card Service, please dial: +855 (0) 23 214 159 (24/7)

Alternatively, you can contact us via email to feedback@email.ucb.com.kh , or visit the nearest branch in Cambodia.

We look forward to hear your voice!

※ Above contact information is exclusive for customer use in Cambodia.

Customer Complaint Process

Dear customers, we feel sorry for making you inconvenient. If you have something to say, please refer to the following process. We will respond you as soon as we can.

  • Customer must file a complaint within 60 (sixty) days to UCB after the customer is aware of the problem which the complaint is based on. The complaint may be lodged in writing and/or verbally.
  • UCB could resolve a complaint by verbally within 2 (two) working days. If UCB could not resolve the complaint within this timeframe, UCB will request customer to lodge the complaint in writing.
  • If customer wants to lodge the complaint in writing but customer could not be able to complete the Customer Complaint Form, customer shall request UCB staff to complete on behalf of customer.
  • UCB could resolve a complaint by writing within 30 (thirty) calendar days. UCB will issue a formal letter to customer to inform about the result of investigation and resolution. If customer disagrees with UCB complaint resolution, UCB and/or customer might seek support from National Bank of Cambodia (NBC) to conduct a formal review on the process and decision on the complaint within 30 (thirty) calendar days after receiving the decision.
  • If the resolution relates to the restitution and/or refund, UCB shall reverse the fund to customer within 5 (five) working days
  • UCB might escalate the customer complaint to another person to solve the complaint.
  • UCB shall provide a copy of Customer Complaint Form to customer for reference.
  • For more information relate to customer complaint process, please contact +855 (0) 23 911 313 Ext 1714 or 0, or email to: feedback@email.ucb.com.kh.
“Banking and Financial Institutions Code of Conduct” in Cambodia

Aiming at ensuring transparency and a healthy structure in Cambodia’s banking industry, UCB is committed to adhere to “Banking and Financial Institutions Code of Conduct” announced by Cambodia’s competent authority. We will enhance our service quality and protect customers’ rights and interests.

Please refer to the following attachent for further information.


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